MGF/Quality

Quality

     
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CERTIFIED SYSTEM

CERTIFIED QUALITY

The QMS of FGA is certified since 2004 by APCER - Portuguese Association for Certification and by IQNET -  The International Certification Network.

The Insurance and Pension Funds Supervisory Authority, determined by the qualification and continuous improvement of the services provided by the MVGF to users, decided to implement a Quality Management System (QMS) in accordance with the NP EN ISO 9001:2015 standard.

Quality Management Manual (portuguese only)

USER SATISFACTION

We give particular relevance and attention to the opinion of the users, so that, monthly, are sent (all processes ended in the previous month) and analyzed questionnaires that aim to collect suggestions for improvement and measure their level of satisfaction.

The average level of satisfaction expressed by the users in the last exercises was 3.6 on a scale of 1 to 5.


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