Insurance/Customer Ombudsman of Insurance Companies

Customer Ombudsman of Insurance Companies

Para fazer download do ficheiro preencha por favor os seguintes campos  

Insurance companies must appoint the Customer Ombudsman from among entities or prestigious experts of good repute, to whom complaints that have not been answered in due time by the Manager of Complaints or have not had the outcome intended by the complainant, may be submitted.

The Ombudsman is a second instance of complaints assessment and may make recommendations to the insurance company, free of charge for the claimant.

 The Ombudsman assesses the complaints submitted to him within 30 days from the date of its receipt, the maximum period extendable to 45 days in cases of particular complexity.

List of recommendations delivered in 2018

List of recommendations delivered  in 2017

List of recommendations delivered in 2016

List of recommendations delivered in 2015

List of recommendations delivered in 2014

List of recommendations delivered in 2013

List of recommendations delivered in 2012

Contact details of Customer Ombudsmen of Insurance Companies

The ASF websites use cookies to improve performance and user experience. To learn more about cookies and how they are used on our websites, please go to our privacy policy You can choose to enable or disable cookies. However, some parts of our websites may not function properly if cookies are disabled.